Refund and Returns Policy

Last Updated:20th June 2024

1. Introduction

This Refund and Returns Policy outlines the terms under which refunds are provided for services purchased from Global Movie Media we through our OTT app and website. By using our services, you agree to this policy.

2. Subscription Services
 
2.1 Free Trials

Eligibility: New subscribers may be eligible for a free trial period.
Cancellation: If you do not wish to continue with the subscription, you must cancel before the trial period ends to avoid being charged.

2.2 Monthly and Annual Subscriptions


Non-Refundable: Subscription fees are non-refundable, and no partial refunds will be provided for unused portions of your subscription period.
Cancellation: You can cancel your subscription at any time, but you will continue to have access to the service through the end of your current billing period.

3. One-Time Purchases
3.1 Pay-Per-View and Rentals

Refund Policy: Refunds for pay-per-view and rental purchases will only be issued if the content is defective or cannot be viewed due to technical issues on our end. Requests must be made within [72 Working hours] of the purchase.
Process: To request a refund, contact our support team at Support@globalmoviesott.com with your order details and a description of the issue.

3.2 Purchase of Digital Content

Non-Refundable: All sales of digital content are final and non-refundable unless the content is defective or inaccessible.

4. Technical Issues

Reporting Issues: If you experience technical issues, contact our support team at Support@globalmoviesott.com immediately. Provide your account details, a description of the problem, and any error messages received.
Resolution: Our team will attempt to resolve the issue. If the issue cannot be resolved and affects your ability to use the service, a refund or credit may be issued at our discretion.

5. Unauthorized Purchases

Reporting: If you believe there has been an unauthorized purchase on your account, contact our support team at Support@globalmoviesott.com immediately.

Investigation: We will investigate the issue and, if deemed unauthorized, will issue a refund and take steps to secure your account.

6. Changes to This Policy
 

Notice: We may update this policy from time to time. Any changes will be posted on this page with the updated date.
– **Continued Use:** Your continued use of our services after any changes indicates your acceptance of the new terms.

7. Contact Us


If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Email: Support@globalmoviesott.com 
Phone: +91 98200 24631
Address: Global Movie Media

27. 4th Floor, Mohid Heights RTO Road, Andheri West Mumbai Maharashtra, 400071