This Refund and Returns Policy outlines the terms under which users of Global Movie OTT Platform can request refunds and cancellations. It ensures transparency while protecting both the users and the platform.


1. Refund Eligibility

Refunds may be issued under the following conditions:

  1. Subscription Refunds:

    • Refunds for subscription fees are generally non-refundable unless required by local laws or special circumstances (e.g., billing errors).
    • If a subscription is canceled during a free trial, no charges will be applied.
  2. Pay-Per-View or Rental Refunds:

    • A refund may be requested if:
      • The content failed to play due to a platform error.
      • The purchase was made unintentionally, and the content remains unviewed.
    • Refund requests must be submitted within 24 hours of the transaction.
  3. Technical Issues:

    • If users face consistent technical issues (e.g., inability to stream content due to platform/server problems), a refund may be issued after investigation.
  4. Duplicate Charges:

    • Full refunds will be provided for accidental duplicate charges.

2. Non-Refundable Cases

Refunds will not be issued under these circumstances:

  • Dissatisfaction with content quality, storyline, or preferences.
  • Expired rental periods or unutilized purchases.
  • Cancellations made after the subscription term has been utilized.
  • Promotional or discounted offers unless otherwise stated.

3. Refund Request Process

To request a refund:

  1. Log into your account.
  2. Navigate to Help Center > Billing & Refunds > Request Refund.
  3. Provide the following details:
    • Transaction ID or receipt.
    • Reason for the refund request.
    • Any supporting evidence (e.g., screenshots of errors).

Refund requests will be processed within 7-10 business days, depending on the payment method.


4. Cancellation Policy
  • Users can cancel subscriptions at any time.
  • Access to the platform will remain active until the end of the current billing cycle.
  • No partial refunds are provided for unused days within a billing period.

5. Refund Timeline
  • Refunds will be processed to the original payment method.
  • Depending on the payment provider, funds may take up to 14 business days to reflect.

6. Jurisdictional Exceptions

Refund policies will comply with the local laws of the user’s region, including:

  • GDPR-compliant right of withdrawal in the European Union (14-day cooling-off period for digital services).
  • CCPA consumer rights in India.

7. Contact for Refund Queries

If you have questions or concerns regarding refunds, contact our support team:

  • Email: support@globalmoviesott.com
  • Phone: +91 98200 24631